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Financial Services Company Saves Over 9% A customer who was utilising the options available from Royal Mail wanted to explore alternative options available. Due to the VAT implications in the market a Customer Direct Access agreement was completed with Royal Mail wholesale and following a tender process an upstream carrier was chosen. This resulted in a cost saving of over 9%.
Mailing Houses - Training From Frontier Mail Saved £98,000 A print and mail house was regularly losing thier service discounts as they were not meeting Royal Mail service specifications . Frontier Mail worked with them and implemented a tailored training programme for sales, client services and production. We established a level of knowledge which prevented such costly mistakes and saved them £98,000 in the first year. Since the introduction of pricing in proportion we reformatted an item for a retail company from a ‘Large Letter’ to a ‘Letter’ and made a saving of 16%. We also increased the number of inserts and hence ensured the customer utilised the fixed price weight band of up to 100 gram making thier mailing more effective and increasing their response rate by 7%. We carried out an audit for a small business in the financial sector and by moving from a non machinable service to a machinable service with the same supplier we saved a customer in excess of 10%. Frontier Mail was commissioned at tender stage to review and implement a DSA supplier for a contract in the financial sector worth £14 million per year. By working closely with the mailing house, the customer and supplier, the service was implemented smoothly and effectively saving the customer time and effort whilst reaping the rewards of the cost discounts and improved quality of service. Charity Mailing Assesment Results In Service Improvement Frontier Mail carried out a criical appraisal for a large charity. We saved them 15% of their postal costs and more importantly we improved their delivery of their campaigns from up to 7 working days to delivery day 2 from collection. This enabled the charity to manage their call centres more effectively and planning their marketing with greater degree of certainty. This accreditation had 2 modules which must be self taught and then a test was undertaken. By introducing QMP specific training we ensured that 8 members of staff at both Account Management and Production level passed the accreditation enabling the mailing house to claim QMP credits from Royal Mail and convey a professional trustworthy image to their customers. Gift Company saves time and money An online retailer sending small gifts asked Frontier Mail to assess their mailings. Due to the limited resources available they wanted to stay with their existing supplier but we saved them 10% of their annual postal spend resulting in £10 000. We also automated their docketing processes saving them valuable time in their busy days.
Project Management: Implement DSA Contract In Financial Sector
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