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Case Studies

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Financial Services Company Saves Over 9%
A customer who was utilising the options available from Royal Mail wanted to explore alternative options available. Due to the VAT implications in the market a Customer Direct Access agreement was completed with Royal Mail wholesale and following a tender process an upstream carrier was chosen. This resulted in a cost saving of over 9%.

Mailing Houses – Training From Frontier Mail Saved £98,000
A print and mail house was regularly losing their service discounts as they were not meeting Royal Mail service specifications. Frontier Mail worked with them and implemented a tailored training programme for sales, client services and production. We established a level of knowledge which prevented such costly mistakes and saved them £98,000 in the first year.

Distributor needed for new magazine launch
A publisher launching a new magazine needed to find the best way of delivering his magazine within a certain region and within a tight budget. We worked to find the best door to door provider that could deliver to the specified areas and ensured a successful and timely delivery and a strong ongoing relationship with a distributor who understood the magazine and its direction and potential for growth. The publisher saved time and 40% in postal costs.

Automating Mail Saves Over 10%
We carried out an audit for a small business in the financial sector and by moving from a non-machinable service to a machinable service with the same supplier we saved a customer in excess of 10%.   

Project Management: Implement DSA Contract In Financial Sector
Frontier Mail was commissioned at tender stage to review and implement a DSA supplier for a contract in the financial sector worth £14 million per year. By working closely with the mailing house, the customer and supplier, the service was implemented smoothly and effectively saving the customer time and effort whilst reaping the rewards of the cost discounts and improved quality of service.

Charity Mailing Assessment Results In Service Improvement
Frontier Mail carried out a critical appraisal for a large charity. We saved them 15% of their postal costs and more importantly we improved their delivery of their campaigns from up to 7 working days to delivery day 2 from collection. This enabled the charity to manage their call centres more effectively and planning their marketing with greater degree of certainty.

Quality Training For Mail Preparation – Image Improvement
This accreditation had 2 modules which must be self taught and then a test was undertaken. By introducing QMP specific training we ensured that 8 members of staff at both Account Management and Production level passed the accreditation enabling the mailing house to claim QMP credits from Royal Mail and convey a professional trustworthy image to their customers.

Gift Company saves time and money
An online retailer sending small gifts asked Frontier Mail to assess their mailings. Due to the limited resources available they wanted to stay with their existing supplier but we saved them 10% of their annual postal spend resulting in £10 000. We also automated their docketing processes saving them valuable time in their busy days.